GLOSERV Conference 2021 |
Schedule
  • 1 hour 15 minutes
    TikTok: opportunities for brands, marketers and educators on the fastest growing platform by Dr. Markus Rach
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Strategic Security and Tactical Counter-Espionage in a Post-Pandemic World by Mr. Luke C. Bencie
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 2 hours
    Workshop on Qualitative Research and Data Analysis using NVivo led by Dr. Rab-Nawaz Lodhi
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Panel: The Impact of Blockchain Technology on Services and Retail Industries
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Workshop: Designing service-oriented chatbots to improve customer experience by Jonilda Bahja
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    The Growing Cybersecurity Threats To Services and Retail Industries by Mr. Chuck Brooks
    YouTube/LinkedIn (Links below)
  • 30 minutes
    Opening Remarks
    YouTube/LinkedIn (Links below)
  • 1 hour
    Concurrent Session 1
    Zoom (Links below)
  • 15 minutes
    Break
    Main Room
  • 1 hour
    Panel: Future Workforce: Are Higher Education Institutions Ready for the Needs of Future Jobs?
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
    Main Room
  • 1 hour
    Concurrent Session 2
    Zoom (Links below)
  • 1 hour
    Lunch: Best Pizza Workshop by Chef Giuseppe Sbrescia
    YouTube/LinkedIn (Links below)
  • 1 hour
    Concurrent Session 3
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 4
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Workshop: Get Them Out of the Cave! Using audio in online learning by Dr. Damien Duchamp
    YouTube/LinkedIn (Links below)
  • 1 hour
    Concurrent Session 5
    Zoom (Links below)
  • 1 hour
    Editors' Panel: Research Agenda for the Next Generation of Service and Retail Research
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 6
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Keynote by Jonathan Reynolds, Assoc Prof in Retail Marketing and Deputy Dean, Said Business School, Oxford University
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 7
    Zoom (Links below)
  • 45 minutes
    Lunch
  • 1 hour
    Panel: Impact of Artificial Intelligence / Robots on Retail and Service
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 8
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 9
    Zoom (Links below)
  • 1 hour 30 minutes
    Concurrent Session 10
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Keynote by Russ Klein, Chief Executive Officer American Marketing Association
    YouTube/LinkedIn (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Session 11
    Zoom (Links below)
  • 1 hour
    Lunch: Best Pasta Workshop by Chef Armando Merola
    YouTube/LinkedIn (Links below)
  • 1 hour
    Concurrent Sessions 12
    Zoom (Links below)
  • 15 minutes
    Break
  • 1 hour
    Concurrent Sessions 13
    Zoom (Links below)
  • 30 minutes
    Closing Remarks & Best Papers