GLOSERV Conference 2021 |

Schedule

  • 1 hour 15 minutes

    TikTok: opportunities for brands, marketers and educators on the fastest growing platform by Dr. Markus Rach

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Strategic Security and Tactical Counter-Espionage in a Post-Pandemic World by Mr. Luke C. Bencie

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 2 hours

    Workshop on Qualitative Research and Data Analysis using NVivo led by Dr. Rab-Nawaz Lodhi

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Panel: The Impact of Blockchain Technology on Services and Retail Industries

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Workshop: Designing service-oriented chatbots to improve customer experience by Jonilda Bahja

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    The Growing Cybersecurity Threats To Services and Retail Industries by Mr. Chuck Brooks

    YouTube/LinkedIn (Links below)

  • 30 minutes

    Opening Remarks

    YouTube/LinkedIn (Links below)
  • 1 hour

    Concurrent Session 1

    Zoom (Links below)
  • 15 minutes

    Break

    Main Room
  • 1 hour

    Panel: Future Workforce: Are Higher Education Institutions Ready for the Needs of Future Jobs?

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

    Main Room
  • 1 hour

    Concurrent Session 2

    Zoom (Links below)
  • 1 hour

    Lunch: Best Pizza Workshop by Chef Giuseppe Sbrescia

    YouTube/LinkedIn (Links below)
  • 1 hour

    Concurrent Session 3

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 4

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Workshop: Get Them Out of the Cave! Using audio in online learning by Dr. Damien Duchamp

    YouTube/LinkedIn (Links below)

  • 1 hour

    Concurrent Session 5

    Zoom (Links below)
  • 1 hour

    Editors' Panel: Research Agenda for the Next Generation of Service and Retail Research

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 6

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Keynote by Jonathan Reynolds, Assoc Prof in Retail Marketing and Deputy Dean, Said Business School, Oxford University

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 7

    Zoom (Links below)
  • 45 minutes

    Lunch

  • 1 hour

    Panel: Impact of Artificial Intelligence / Robots on Retail and Service

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 8

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 9

    Zoom (Links below)

  • 1 hour 30 minutes

    Concurrent Session 10

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Keynote by Russ Klein, Chief Executive Officer American Marketing Association

    YouTube/LinkedIn (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Session 11

    Zoom (Links below)
  • 1 hour

    Lunch: Best Pasta Workshop by Chef Armando Merola

    YouTube/LinkedIn (Links below)
  • 1 hour

    Concurrent Sessions 12

    Zoom (Links below)
  • 15 minutes

    Break

  • 1 hour

    Concurrent Sessions 13

    Zoom (Links below)
  • 30 minutes

    Closing Remarks & Best Papers