GLOSERV Conference 2021 | May 10, 2021, 8:30 AM EDT – May 13, 2021, 6:45 PM EDT All times EDT (New York Time)- Check links

Schedule

Mon, May 10

8:30 AM - 9:45 AM
1 hour 15 minutes
TikTok: opportunities for brands, marketers and educators on the fastest growing platform by Dr. Markus Rach
YouTube/LinkedIn (Links below)
9:45 AM - 10:00 AM
15 minutes
Break
10:00 AM - 11:00 AM
1 hour
Strategic Security and Tactical Counter-Espionage in a Post-Pandemic World by Mr. Luke C. Bencie
YouTube/LinkedIn (Links below)
11:00 AM - 11:15 AM
15 minutes
Break
11:30 AM - 1:30 PM
2 hours
Workshop on Qualitative Research and Data Analysis using NVivo led by Dr. Rab-Nawaz Lodhi
YouTube/LinkedIn (Links below)
1:30 PM - 1:45 PM
15 minutes
Break
1:45 PM - 2:45 PM
1 hour
Panel: The Impact of Blockchain Technology on Services and Retail Industries
YouTube/LinkedIn (Links below)
2:45 PM - 3:00 PM
15 minutes
Break
3:00 PM - 4:00 PM
1 hour
Workshop: Designing service-oriented chatbots to improve customer experience by Jonilda Bahja
YouTube/LinkedIn (Links below)
4:00 PM - 4:15 PM
15 minutes
Break
4:15 PM - 5:15 PM
1 hour
The Growing Cybersecurity Threats To Services and Retail Industries by Mr. Chuck Brooks
YouTube/LinkedIn (Links below)

Tue, May 11

8:15 AM - 8:45 AM
30 minutes
Opening Remarks
YouTube/LinkedIn (Links below)
8:45 AM - 9:45 AM
1 hour
Concurrent Session 1
Zoom (Links below)
9:45 AM - 10:00 AM
15 minutes
Break
Main Room
10:00 AM - 11:00 AM
1 hour
Panel: Future Workforce: Are Higher Education Institutions Ready for the Needs of Future Jobs?
YouTube/LinkedIn (Links below)
11:00 AM - 11:15 AM
15 minutes
Break
Main Room
11:15 AM - 12:15 PM
1 hour
Concurrent Session 2
Zoom (Links below)
12:15 PM - 1:15 PM
1 hour
Lunch: Best Pizza Workshop by Chef Giuseppe Sbrescia
YouTube/LinkedIn (Links below)
1:15 PM - 2:15 PM
1 hour
Concurrent Session 3
Zoom (Links below)
2:15 PM - 2:30 PM
15 minutes
Break
2:30 PM - 3:30 PM
1 hour
Concurrent Session 4
Zoom (Links below)
3:30 PM - 3:45 PM
15 minutes
Break
3:45 PM - 4:45 PM
1 hour
Workshop: Get Them Out of the Cave! Using audio in online learning by Dr. Damien Duchamp
YouTube/LinkedIn (Links below)

Wed, May 12

7:30 AM - 8:30 AM
1 hour
Editors' Panel: Research Agenda for the Next Generation of Service and Retail Research
YouTube/LinkedIn (Links below)
7:30 AM - 8:30 AM
1 hour
Concurrent Session 5
Zoom (Links below)
8:30 AM - 8:45 AM
15 minutes
Break
8:45 AM - 9:45 AM
1 hour
Concurrent Session 6
Zoom (Links below)
9:45 AM - 10:00 AM
15 minutes
Break
10:00 AM - 11:00 AM
1 hour
Keynote by Jonathan Reynolds, Assoc Prof in Retail Marketing and Deputy Dean, Said Business School, Oxford University
YouTube/LinkedIn (Links below)
11:00 AM - 11:15 AM
15 minutes
Break
11:15 AM - 12:15 PM
1 hour
Concurrent Session 7
Zoom (Links below)
12:15 PM - 1:00 PM
45 minutes
Lunch
1:00 PM - 2:00 PM
1 hour
Panel: Impact of Artificial Intelligence / Robots on Retail and Service
YouTube/LinkedIn (Links below)
2:15 PM - 2:30 PM
15 minutes
Break
2:30 PM - 3:30 PM
1 hour
Concurrent Session 8
Zoom (Links below)
3:30 PM - 3:45 PM
15 minutes
Break
3:45 PM - 4:45 PM
1 hour
Concurrent Session 9
Zoom (Links below)

Thu, May 13

8:45 AM - 10:15 AM
1 hour 30 minutes
Concurrent Session 10
Zoom (Links below)
10:15 AM - 10:30 AM
15 minutes
Break
10:30 AM - 11:30 AM
1 hour
Keynote by Russ Klein, Chief Executive Officer American Marketing Association
YouTube/LinkedIn (Links below)
11:30 AM - 11:45 AM
15 minutes
Break
11:45 AM - 12:45 PM
1 hour
Concurrent Session 11
Zoom (Links below)
12:45 PM - 1:45 PM
1 hour
Lunch: Best Pasta Workshop by Chef Armando Merola
YouTube/LinkedIn (Links below)
1:45 PM - 2:45 PM
1 hour
Concurrent Sessions 12
Zoom (Links below)
2:45 PM - 3:00 PM
15 minutes
Break
3:00 PM - 4:00 PM
1 hour
Concurrent Sessions 13
Zoom (Links below)
4:00 PM - 4:30 PM
30 minutes
Closing Remarks & Best Papers

Schedule

Mon, May 10

TikTok: opportunities for brands, marketers and educators on the fastest growing platform by Dr. Markus Rach

Break

Strategic Security and Tactical Counter-Espionage in a Post-Pandemic World by Mr. Luke C. Bencie

Break

Workshop on Qualitative Research and Data Analysis using NVivo led by Dr. Rab-Nawaz Lodhi

Break

Panel: The Impact of Blockchain Technology on Services and Retail Industries

Break

Workshop: Designing service-oriented chatbots to improve customer experience by Jonilda Bahja

Break

The Growing Cybersecurity Threats To Services and Retail Industries by Mr. Chuck Brooks

Tue, May 11

Opening Remarks

Concurrent Session 1

Break

Panel: Future Workforce: Are Higher Education Institutions Ready for the Needs of Future Jobs?

Break

Concurrent Session 2

Lunch: Best Pizza Workshop by Chef Giuseppe Sbrescia

Concurrent Session 3

Break

Concurrent Session 4

Break

Workshop: Get Them Out of the Cave! Using audio in online learning by Dr. Damien Duchamp

Wed, May 12

Editors' Panel: Research Agenda for the Next Generation of Service and Retail Research

Concurrent Session 5

Break

Concurrent Session 6

Break

Keynote by Jonathan Reynolds, Assoc Prof in Retail Marketing and Deputy Dean, Said Business School, Oxford University

Break

Concurrent Session 7

Lunch

Panel: Impact of Artificial Intelligence / Robots on Retail and Service

Break

Concurrent Session 8

Break

Concurrent Session 9

Thu, May 13

Concurrent Session 10

Break

Keynote by Russ Klein, Chief Executive Officer American Marketing Association

Break

Concurrent Session 11

Lunch: Best Pasta Workshop by Chef Armando Merola

Concurrent Sessions 12

Break

Concurrent Sessions 13

Closing Remarks & Best Papers